Close
0
You have no items in your shopping cart.
Search
Filters

FAQ

Search FAQ

  • Casual Furniture World FAQ's

    General Casual Furniture World FAQ's
    • How do I place an order?

      We are happy to help you place an order in-store, by phone, or by shopping online.  


      Visit or Contact your nearest showroom.

      Chat with a designer


      OUT OF STATE SHIPPING INFORMATION



    • How long do Special Order's take?

      Casual Furniture World carries over 100 of the top name brands in the outdoor furniture and casual living industry, many of which have hundreds of color and fabric options.  The lead times will vary from each vendor and vary throughout the year based on seasonality.  Our showrooms feature actual fabric samples and color swatches from each vendor.

      Typically special orders take between 6 and 8 weeks.  However, due to supply chain issues related to COVID19 many of our vendors have lead times in the 12 -38 week range.

      Casual Furniture World is pleased to offer a large selection of in-stock furniture via our private label "Lighthouse Casual" brand. Many times the lead times on this furniture may be just a few days from the date of purchase and custom fabrics and cushions can be made for you in just a few weeks.
    • Do you offer financing?

      Yes!  We currently offer financing through Wells Fargo.  We typically have 18 months, 0 interest with equal payments available for qualifying purchases. 

      CLICK HERE TO APPLY FOR FINANCING
    • How far do you deliver?

      Our teams offer white glove delivery within about 1 hour of the store/showroom physical location for $149.00.  Our white-glove delivery service includes all assembly, staging of furniture at your home, and all trash removal.  All white-glove deliveries are made by our uniformed delivery teams, on Company-owned trucks. 

      If you are outside of our local delivery area we are more than glad to work with you to meet your needs. We have shipped and delivered furniture all over the United States from Florida to Texas to Montana. We have and can even assist with international and Caribbean shipments.
    • Do you have a Trade / Designer program?

      Yes, we love collaborating with designers, deck builders, landscapers, hardscapes, and architects.  Our Trade / Designer program offers a 5% rebate on qualifying purchases.  

      CLICK HERE TO APPLY FOR OUR TRADE / DESIGNER PROGRAM
    • Do you offer design services?

      Absolutely!  While most of our sales team is trained in design and space planning, each one of our showrooms has at least one designer on staff who can help bring the outdoor living space of your dreams to life!  We are more than glad to work from blueprints for new construction or existing spaces using photographs and measurements.  

      How it works:

      1. Schedule a showroom appointment with a designer
      2. Our designer will visit your home to take detailed measurements and additional photos for inspiration
      3. We will meet in-store where you will receive a presentation that includes a 2D layout (3D upon request), fabric and color samples and swatches, and a detailed quote.  You can work with your designer to finalize all your selections and choices
      4. Final revisions are made and you will receive a final quote with our low price guarantee!
      CLICK HERE TO SCHEDULE A DESIGN APPOINTMENT



    • What is your low price guarantee?

      Absolutely.  

      We guarantee the lowest price, + 15% of the difference of an advertised or quoted price, on everything we sell as long as the condition of the items and terms of purchase are the same.  

      *A copy of a competitor's quote must be given to Casual Furniture World.  This helps us protect our relationship with many of our price-protected brands.

    • What is your warranty?

      Casual Furniture World carries nearly all of the industry's top brands of outdoor and casual furniture and the warranty information will vary for each manufacturer/brand.

      However, we want to make things simple and let you know that you can trust in our expertise and 35+ years of experience in the industry to offer only the highest quality products that will last and live up to your expectations in both quality and comfort.

      Although many manufacturer warranties may be longer than warranty information below, Casual Furniture World offers a store-wide limited warranty on all of our furniture to the original buyer at the original delivery address against defects in material or workmanship for the following durations:

      Wicker Sofas and Chairs

      • Aluminum frame and legs: 10 years
      • Wicker: 5 years
      • Paint: 3 years
      • Cushions: 5 years

      Teak/Bamboo/Ipe Sofas and Chairs

      • Teak frame and legs: 5
      • Cushions: 5 years
      *Natural Wood products are susceptible to natural weathering (color changes) and checking. This is a normal natural process in which the grain of the wood will raise and lower and become rougher to the touch.  Please reference the care and maintenance guidelines for your particular furniture or manufacturer.  Checking may produce visible hairline cracks.  These are not covered under warranty.  However cracks that compromise the structure of the furniture (at a joint or assembly point) or that a credit card will fit in are covered.

      Aluminum Sofas and Chairs

      • Aluminum frame and legs: 5 years
      • Cushions: 5 years
      • Paint: 3 years




    • Free Delivery*

      Currently, we offer free shipping with any purchase over $400.00 to anywhere east of the Mississippi River. However, there are some exceptions to this. Assembled furniture will have an additional shipping fee due to size. Heavy and bulky items will also have an additional fee as well. Please feel free to call, chat or email us if you have any questions.