Returns and Special Order Terms and Conditions
- Stock items may be returned within thirty (30) days from date of purchase with a valid receipt. Items must be in New, Unused condition and in original packaging, if applicable.
- Delivery fees, Shipping, and/or Freight charges are non-refundable.
- Special Orders may not be cancelled once in production. Special Order items may not be returned. Please allow 4-6 weeks for Special Order arrival.
- Stoves and Fireplaces may not be returned after use. If a unit is not performing to Manufacturer's specifications we will file and handle a Warranty/Service claim for you.